Tag Archives: Ad Watchers

How Can You Avoid the Grey Areas of Green Claims?



As consumers are increasingly focused on the impact of their purchasing decisions, companies are looking to convey information on the environmental attributes of their products, services, and sustainability performance.

In the season two premiere of Ad Watchers, La Toya Sutton and her new co-host, Eric Unis, walk listeners through environmental benefit claims, or “green claims,” to help advertisers and practitioners think about the questions they should ask when advertising in this arena. Listen in to hear the four critical questions that companies should ask themselves when developing advertising that incorporates any type of environmental marketing claims.

For more information about this episode, read the show notes here


Episode Show Notes: How Can You Avoid the Grey Areas of Green Claims?



Accountability Studios presents season two of Ad Watchers—a unique podcast series brought to you by the National Advertising Division (NAD) of BBB National Programs, a team with 50 years of experience investigating and resolving disputes over the truthfulness and accuracy of national advertising campaigns.

In the season’s first episode, La Toya and Eric walk listeners through environmental benefit claims, or “green claims,” such as sustainability, to help advertisers and practitioners think about the questions they should ask when advertising in this arena.


La Toya states that green claims are covered by the Federal Trade Commission (FTC) Green Guides, comprehensive guidance documents that outline how to approach and substantiate environmental claims.

La Toya explains that the Green Guides were introduced around 1989 after a case involving Hefty’s degradable trash bags. Hefty claimed the bags were biodegradable and would degrade when activated by exposure to the elements. However, 90% of the bags wound up in landfills with no elements, so there was no possibility of degradation. The product was pulled off the market. La Toya shares that incidents like the Hefty example prompted the FTC to develop these Green Guides to help the industry address these types of claims. The FTC published its first version of the Green Guides in 1992, and they have only been updated a few times since then.

The conversation continued with Eric explaining the following about the Green Guides:

  • They’re the guidelines that legal professionals use to guide their judgments and inform their thinking in a typically complex area to navigate.
  • They provide valuable guidance to marketers on avoiding valid receptive environmental claims.
  • They cover any claims about the environmental attributes of a product, package, or service, including claims on labeling, advertising, or any other form of marketing or promotional materials in any media.
  • They cover general environmental benefit claims, carbon offset claims, and several specific terms like non-toxic, free of, or ozone-safe.

La Toya outlined four critical questions that companies should ask themselves when developing advertising that incorporates environmental marketing claims to help supplement the guidance found in the Green Guides:

  1. Is this advertising? When does what you’re doing cross into advertising?
  2. Are you using the word ‘sustainable’ correctly?
  3. Does the evidence fit the claim?
  4. How are you evaluating consumer takeaway?

Co-hosts La Toya and Eric provided numerous examples of cases associated with environmental marketing claims and explained whether each claim had enough support to be substantiated.

Among these examples was an aspirational claim that involved a Chipotle commercial. Eric noted that Chipotle made an aspirational claim, but they also demonstrated that they were putting action to their words. In that case, the aspirational claim was supported.

In a monitoring case, La Toya discussed a company that sold tablets made from algae. The company claimed that the product gives off more oxygen into the air than the entire Amazon Rainforest. She noted it was a very broad claim, and the advertiser did not have any objective evidence to support their claim; they could not substantiate it.

At the close of the episode, La Toya summarized a few key points to remember:

  • It is essential to consider if the marketing claim is advertising. Companies try to draw people in with positive claims, but if these claims are considered advertising, they must be substantiated and cannot be misleading.
  • Aspirational claims also need substantiation. Companies must show a genuine and demonstrable commitment to achieving their aspirations.
  • When in doubt, make a narrow claim and be specific. Companies should tailor their claim and be as transparent as possible so their claim matches their support.

In their final remarks of the episode, La Toya and Eric thanked listeners for tuning in to the first episode of season two and reminded them to stay tuned for more guidance because there will be new, ongoing developments about environmental claims. They also teased next month’s episode, where they will be discussing survey evidence.

Listen to the full episode here.


What Evidence Do You Need to Support Health Claims?



Any sort of advertising claims related to health or wellness have a special place within advertising claims substantiation: all advertising claims need a reasonable basis, but when it comes to health claims, that reasonable basis has to be competent and reliable scientific evidence, or CARSE. This means that the results of any study done should reflect how the product will work in practice. Tune in to the final episode of Ad Watchers Season One to hear hosts Hal Hodes and La Toya Sutton break down what this evidence should really look like in practice.

For more information about this episode, read the show notes here.


When Are Advertisers Responsible for Consumer Ratings and Reviews?



In the increasingly digital landscape, the influence of word-of-mouth has gone viral. Before making a purchase, consumers frequently turn to a product or service’s reviews and ratings. Since consumers trust what other consumers have to say, brands want to leverage these voices—but are they responsible for them? In this episode, Hal and La Toya explore endorsements and testimonials, as well as the broader category of the implementation of user-generated content in advertising. Listen in to learn about the lines between user-generated content versus testimonials versus endorsements.

For more information about this episode, read the show notes here


Episode Show Notes: The Best Podcast Episode Ever: What is Puffery?



In this fifth episode of the Ad Watchers series, hosts Hal and La Toya talk about puffery. There is no universal definition for this term, but La Toya provided the following description: “Puffery is an exaggerated, blustering, or boastful statement. Or a general claim that could only be understood as an expression of opinion, not a statement of fact.”

Continue reading Episode Show Notes: The Best Podcast Episode Ever: What is Puffery?