Tag Archives: Technology

The Impact of Emerging Tech on ODR

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The digital frontier is reshaping the way we resolve disputes. Join Juan Herrera, the head of the nation’s largest and longest-running vehicle warranty and lemon law dispute resolution program, BBB AUTO LINE, and Colin Rule, CEO of Mediate.com, as they explore how cutting-edge technologies are transforming online dispute resolution (ODR) across industries.

Whether you’re a legal professional, a mediator, or simply curious about the future of conflict resolution, this podcast will equip you with insights on the tech journey ODR has been on, and where ODR is headed.

Chapters:

00:00 – Intro & Guest Background: Juan Herrera welcomes Colin Rule, pioneer in online dispute resolution.
01:24 – What is ODR?: How technology transformed dispute resolution.
02:50 – Scaling Disputes at eBay: Building systems to handle millions of cases.
06:28 – Adapting for Complex Cases: Tailoring processes for high-value disputes.
09:56 – Pandemic Shift to Online Mediation: How COVID-19 changed the field.
14:24 – AI in Dispute Resolution: Current uses and future potential.
22:19 – Smart Contracts & Trust Tech: Blockchain’s role in resolving disputes.
26:16 – Ethics & Fairness in AI: Setting guardrails for trustworthy systems.
30:19 – Closing Thoughts: Colin’s vision for the future.

Can AI Help Keep Companies Hiring?

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In a world where distance is encouraged, is AI the answer to help move hiring forward? It seems like that question has already been answered. Major corporations like Hilton, AT&T, and Capital One have been building their HR with the assistance of AI technology. One small glance to the left, and it could mean the difference between a hire or a pass. Tara Behrend, Director of the WAVE Lab and Associate Professor of George Washington University, is an expert on this. Listen in now to get the inside track!

Smart Cities for Smarter Living

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Ever hear the term, “smart cities,” and think what exactly does that mean? This innovative way of living is being fueled by the evolution of AI, having us exist in the “Jetson” era sooner than we thought. Danielle Loffreda, Market Development and Consultant for Ciena introduces us to where smart cities have been and where they are going. Listening in now!